Privacy Policy

At Ruku Garments, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit rukugarments.com. By using our Services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information to provide a seamless shopping experience:

Personal Details – Name, phone number, email, and address.
Order Information – Billing/shipping details and payment confirmation.
Account Details – Username, password, and security credentials.
Customer Support – Any information you provide when contacting us.
Usage Data – Device, browser, IP address, and interaction with our Site via cookies and analytics tools.

2. How We Use Your Information

Your information is used for:
✅ Order Processing & Secure Payments – We ensure 100% safe transactions with encrypted payment processing.
✅ Product Delivery & Returns – Orders are shipped as described, and returns are processed per our return policy.
✅ Marketing & Promotions – Personalized offers and updates (opt-out available).
✅ Fraud Prevention & Security – Protecting your account and detecting fraudulent activities.

3. Secure Payments & Authentic Products

100% Secure Payments – All transactions are encrypted, ensuring complete safety for advance payments & COD orders.
Guaranteed Authenticity – Our products match the images and descriptions on our website.

4. Shipping & Return Policy

Orders are dispatched after Confirmation.
Estimated Delivery:
- Karachi: 3-5 days
- Within Province: 5-7 days
- Other Cities & Slum Areas: 6-9 days
Returns Accepted – Except for used, damaged, or non-original items.

5. Data Sharing & Security

We do not sell your personal information. Your data is only shared with trusted third-party service providers for:

Payment Processing (bank/payment gateways).
Order Fulfillment (courier partners).
Marketing & Analytics (to improve customer experience).

Your information is stored securely, and we comply with all legal and security standards to protect your privacy.

6. Your Rights & Choices

You have the right to:
✔ Access, Update, or Delete your personal information.
✔ Opt-out of marketing emails at any time.
✔ Request Data Portability or Restrict Processing under applicable laws.

To exercise your rights, contact us at: rukugarments@gmail.com

7. Contact Us

For any privacy concerns, please contact us:

📍 Address: GFS Society Orangi Town Residency, Karachi, Pakistan
📧 Email: rukugarments@gmail.com

We continuously update our privacy practices to ensure transparency, security, and customer trust. Thank you for choosing Ruku Garments!